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Collecting and utilizing citizen feedback is challenging in general, but perhaps most so in conflict-prone or politically restrictive environments. Yet beneficiary feedback in such environments is even more essential with such high stakes. Lack of security and stability can impede both governments and international aid agencies/NGOs from understanding how beneficiaries truly access, perceive and benefit from services they provide. This interactive workshop will have participants tackle real-life case studies to explore which feedback mechanisms might work best in different contexts. The cases will be informed by the work of the Global Public Policy Institute, Global Integrity, the OpenGov Hub, and the Everyday Peace Indicators, and the facilitators will share emerging lessons. Participants will also engage in role play to develop practical tips/considerations for donors, humanitarian/development NGOs, and citizens themselves on closing these critical feedback loops in difficult places.
Discussants: Sun Min Kim (Global Integrity), Nada Zohdy (OpenGov Hub), Lotte Rupert (Global Public Policy Insititute), Pamina Firchow (Everyday Peace Indicators Project at George Mason University/USIP)
Paper presented at the Feedback Summit 2016, October 27-28th, Washington D.C.