Susan Shearouse

Principal, Frameworks for Agreement

MS Conflict Resolution, ICAR, 1988
BA Education, UNC-Greensboro, 1972

Biography

Providing expertise in:

Creating a safe place for thorny conversations
Managing strong emotions
Providing collaborative problem-solving processes
Restoring durable working relationships

Susan has twenty years experience as a consultant, trainer, mediator and facilitator, helping people resolve their differences, improve their organizations, enhance their conversations, and lead more effectively. Based on her experience, she recently authored Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work, AMACOM Publishing (a division of the American Management Association), 2011.

Susan was first trained as a mediator in 1985 and earned a Master of Science in Conflict Resolution from George Mason University in 1988. Since that time, Susan has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution (NCPCR), and as Alternative Dispute Resolution (ADR) Specialist for the Federal Mediation and Conciliation Service (FMCS). Her clients include federal agencies, corporations, small businesses; and nonprofit organizations.

Susan’s specific areas of expertise include:

Facilitation of decision-making processes for private industry, government agencies, and non-profit associations. Susan facilitates group processes including task forces, teams, and working groups creating a safe place for difficult conversations and decision making. She also conducts long range planning and team-building retreats which enable organizations to create specific plans for future programs, reorganize office structures, and restore working relationships

Training and coaching in conflict resolution skills, including mediation, facilitation, ADR processes and negotiation for various audiences. Susan’s dynamic style encourages participation, insights and personal growth. She has trained over 2000 people in mediation and facilitation skills.

Mediation of contract disputes, supervisor/employee issues, workplace disputes. Susan completed her initial mediation training in 1985, and is certified as a mediator, trainer and mentor for court-referred cases for the state of Virginia

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Providing expertise in:

Creating a safe place for thorny conversations
Managing strong emotions
Providing collaborative problem-solving processes
Restoring durable working relationships

Susan’s specific areas of expertise include:

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Title	Published Date

Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

2011

We all know conflict is unavoidable…especially in the workplace. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it’s a manager’s...

Category: Book