Samantha Levine-Finley

Samantha Levine-Finley
Deputy Ombudsman for the American Red Cross

M.S., Conflict Resolution, George Mason University
B.S., Environmental Science, College of William & Mary

Biography

Samantha Levine-Finley is the deputy ombudsman for the American Red Cross. Prior to joining the Red Cross in 2013, Samantha served for five years as an associate ombudsman for the National Institutes of Health (NIH) in Bethesda, MD, where she provided confidential, neutral assistance to NIH employees and leaders. In that role, she served as a mediator, trainer and facilitator and provided coaching and consultation on a wide array of workplace issues.

Samantha earned a master’s degree in Conflict Analysis and Resolution from George Mason University. She has served as a small claims mediator for the City of Alexandria General District Court and was trained through the Northern Virginia Mediation Service. In 2008, Samantha supported the facilitation of high-level meetings of the Congressionally chartered National Committee on Levee Safety. While at NIH, Samantha co-authored the award-winning publication “Team Science & Collaboration: A Field Guide” and published articles in academic journals about the ombudsman profession. She is a volunteer mediator for the federal Interagency Shared Neutrals program. Samantha has co-chaired the International Ombudsman Association’s (IOA) Communications Committee since 2009 and serves on the Editorial Board of the Journal of the IOA.

Prior to her work in the conflict resolution field, Samantha spent more than ten years as a professional journalist covering national politics, homeland security, and breaking news for several leading print publications in the Washington, DC, area. She has also been interviewed on national radio and television broadcasts. She earned a bachelor’s degree i



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Winter 2010
Through the stories of twenty-four pioneering U.S. organizational ombudsmen, this article explores the history of the modern organizational ombudsman role and what needs to be done to strengthen the field. Those interviewed are considered leaders in the field,...
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